How the Gelagen 60-day money-back guarantee works and how to request a refund.
Last updated: September 11, 2026
Every Gelagen order is backed by a full 60-day money-back guarantee from the date of original purchase. If you are not completely satisfied for any reason, contact the support team within 60 days for a full refund.
Email support@web-gelagen.com within 60 days of your purchase date. Include your order confirmation number and the email address used for purchase. The support team will confirm the return process and issue a refund upon receipt of the returned product.
The guarantee covers all Gelagen packages purchased through the official website. Refunds are processed to the original payment method within 5 to 10 business days.
The guarantee does not cover purchases made through Amazon, eBay or any marketplace other than the official Gelagen website.
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